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Looking for the best returns management software for your international e-commerce store to save on international returns and delight your shoppers worldwide?
A good international returns management platform can not only improve your customer lifetime value (everyone loves a fast return) but also save you thousands of £/$ annually on return costs.
In this buyer guide, we’ll go over the 8 best international returns management software for e-commerce brands in 2025.
When evaluating the best returns management apps to make this buyer guide, we looked at the following criteria:
💡 Last but not least, we looked at the return solutions’ user reviews by merchants like you so we could provide an unbiased perspective on strengths and weaknesses.
Let’s now go over the best international returns platforms that meet this criteria:
ZigZag, true to our name, offers the best international returns management software for global retailers looking to optimise and automate their returns process across 170+ countries.
Our returns solution lets you build a custom returns portal and offers your shoppers different return options that help you keep revenue in the business and lower the costs of international returns.
Note: Even though ZigZag is our global returns management solution, we’ll provide an unbiased perspective on why our returns app is the best international returns software in 2025.
ZigZag provides retailers with access to 220 localised warehouses and over 1,500 international carrier services, all of that across 170+ origin countries.
Let’s go over the features 👇 that international retailers like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag's international returns.
The ‘’Global’’ part of ZigZag is because our returns software is best for international returns, as our platform facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.
Our international network ensures efficient returns management worldwide due to our partnerships that improve customs clearance with optimised routing.
We’ve got an in-house facility in Germany that provides control and innovation for our customers, reducing their international return costs by up to 30%.
➡️ ZigZag also offers consumers 500,000+ drop-off locations across the world.
ZigZag can help your brand expand globally and add carriers with a 24-hour setup process.
Our expertise in the field will ensure a seamless journey without surprises that leaves both you and your shoppers satisfied.
ZigZag’s customisable returns portal enables international retailers like you to change returns rules alongside white-labelling the portal to reflect your brand.
You can adapt various new returns solutions (such as a gift card, exchange, or cash refund) depending on your customers’ reasons for returning.
Possible reasons could be that the product was faulty, did not fit, or was unsuitable.
➡️ Our returns portal is also capable of accepting multiple currencies and provides different language settings for international customers.
You can get a feel of how ZigZag’s platform works in our guided demo: 👇
The goal of our global returns app is not only to manage your returns, but to help you save time, and money, and to improve the loyalty of your consumers.
This is why our returns solution offers the following returns options for your customers:
In-store returns are when customers return the product to your store in person to save the costs of a paid return online.
Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store (if you have one in that target country), and give consumers more ways to get a refund.
💡 ZigZag Global also offers in-store drop-off kiosks that are hassle-free for your shoppers.
Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.
As shoppers are happy to accept store credit instead of a refund (since it’s usually a greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.
As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending the global retailers we work with implement paid returns on their stores as the behaviour towards paid returns is changing.
That means asking consumers to pay a small fee to return their product.
Here are a few reasons why merchants have been offering paid returns:
💡 Check out our recent article on how merchants can deal with wardrobing and staging, as we went over that paid returns are the solution to wardrobing.
Our returns app offers advanced reporting for international retailers that tracks everything for our retailers to view and manage from one portal, such as:
To learn more about ZigZag's smart returns, book a demo to see the international returns portal in action and discuss customising a solution for your store.
✅ 1,500+ global carriers to manage international returns.
✅ Advanced reporting and returns analytics to uncover why customers return products.
✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.
✅ 500,000+ drop-off locations worldwide.
✅ Customisable returns portal with multiple currencies.
❌ Shipping back from the EU might take some time, according to a G2 review.
❌ Some merchants note that some of the carriers can be slower than others.
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Narvar offers an international returns platform that helps you streamline your global returns process with clear delivery expectations and intelligent routing.
We included Narvar in this list due to its comprehensive globally managed carrier network and AI functionality.
Narvar has not disclosed their pricing publicly, so you’d have to contact them to get a quote.
✅ Narvar’s Network data lets you identify and reduce fraudulent returns in your store.
✅ Push notifications and email updates for international shoppers.
✅ Smart routing of items.
❌ The platform partners with ‘’only’’ 600 global carriers, compared to ZigZag’s 1,500.
❌ It takes 60-90 days to fully implement and integrate the Narvar software, unlike competitors to Narvar.
e-PAQ Returns, a product of Asendia, is an end-to-end returns solution for international retailers that helps you offer hassle-free returns to your customers.
The platform is not a traditional returns portal software like ZigZag Global and Narvar, as the platform also offers customs experts and disposal options.
e-PAQ Returns does not currently disclose its pricing, so you’d have to contact their team for a quote.
✅ Save on returns with efficient routing, processing, and consolidating.
✅ Live tracking notifications for shoppers and updates at every stage.
✅ Insights into international return behaviour.
❌ Lack of return options that go beyond returns and refunds.
❌ Limited information is available regarding drop-off locations and carriers, so due diligence needs to be done after calling them.
Aftership offers an international returns management solution that allows merchants to set up rule-based returns automations.
The platform offers a good range of global carriers with printless, QR code drop-offs.
Aftership has four paid plans that are based on how many shipments per year your online store is expecting:
✅ Rule-based return automations with eligibility criteria for international returns.
✅ SME-friendly pricing that starts from as little as $19/month.
✅ Good range of carriers and drop-off locations.
❌ The analytics and data insights may not be as useful and powerful on lower tiers, according to G2 reviews.
❌ Not as easy to set up and use, which is why some merchants have been looking for Aftership alternatives.
ReBound is a global returns management platform that helps retailers reduce their cost of returns with the platform’s efficient RMA management.
The returns app is viable for international enterprises looking to take care of the entire returns flow for all sources of returns across the world.
ReBound does not currently disclose its pricing, so you will have to contact them to receive a quote and a product demo.
✅ Tracking with push notifications for your consumers so they can track their international returns.
✅ Good return analytics.
✅ Efficient RMA management to reduce returns costs.
❌ Some end users have lost orders with their service, according to TrustPilot reviews.
❌ Less return options for end users than other ReBound competitors on the market.
Outvio offers an international returns management solution that helps retailers to expand into new markets.
The platform lets you delight your global shoppers with a positive returns and exchanges experience.
Outvio offers 2 paid plans for their international returns:
✅ Multilingual customisable returns portal.
✅ You can create international return policies.
✅ Smart returns and exchanges rules.
❌ Lack of return options that go beyond returns and refunds.
❌ Limited range of return courier services and drop-off locations. You can find out about the alternatives wit more international carrier services here.
Loop Returns is an international returns management platform that enables global retailers to offer consumers a range of return options.
The platform offers efficient package tracking capabilities and customisation options.
Loop Returns offers a usage-based plan that starts from $29/month and offers automated returns policies and access to one destination.
To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their more expensive plans:
✅ Customisable returns portal that offers a good range of returns options for international returns.
✅ Fraud prevention capabilities to battle global staging and wardrobing.
✅ Shop Now functionality to enable customers to check out products when exchanging.
❌ The set-up of the platform can take a while, similar to Narvar.
❌ Not as many integrations with carrier services and drop-off locations for international customers as ZigZag Global and Narvar.
ReturnGO offers an international returns management app that focuses on enabling merchants to save money from returns.
The returns software is viable for organizations looking to set up an environmentally friendly return experience for end-users.
ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.
There are 3 paid plans for merchants:
✅ Branded tracking notifications.
✅ Customisable returns portal that can be set up with up to 5 languages.
✅ Advanced returns automations.
❌ Starting price not very small-business-friendly.
❌ The Premium and Pro plans only support Shopify stores, which is why some merchants have been looking for alternatives to ReturnGO.
We went over the 8 best international returns management solutions that can help you minimise your cost of global returns and delight your end users in 2025.
Every global returns app that we reviewed has its strengths, weaknesses, and pros & cons.
Built for retailers who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any online store’s post-purchase experience.
With over 1,500 carrier services spanning across 170+ countries globally, your shoppers will have a hassle-free experience returning your products.
If you’re leading an e-commerce brand and are looking for a returns management platform that offers:
Then you can book a demo to learn more about ZigZag Global.
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