EN

ZigZag Returns and Exchanges
on Shopify - Tiers and Features

Cross-border returns to retain customers and revenue

Free

$0

Per month, billed monthly

For new and small UK based retailers starting with domestic returns

Key features
  • Pay-As-You-Go with ZigZag carriage
  • UK domestic returns
  • Automated labels and Returns Tracking
  • Return insights

Silver

$20

Per month, billed monthly

For scaling retailers who need more volume and cross-border returns

Key features
  • 100 returns incl. + extras pay-as-you-go
  • International returns back to UK
  • Branded, customisable returns portal
  • Unlimited return reasons
  • Gift cards
  • 14 day free trial

Gold

POPULAR

$50

Per month, billed monthly

For high-volume retailers needing automation and savings

Key features
  • Everything in Silver plus:
  • 300 returns incl. + extras pay-as-you-go
  • Automated returns and refunds
  • Configurable exchanges
  • Holiday return window
  • Custom email designs and templates
  • 14 day free trial

Platinum

$199

Per month, billed monthly

For high-volume retailers wanting to secure their sales by encoragin useres to use exchange options

Key features
  • Everything in Gold plus:
  • 1,000 returns incl. + extras Pay-As-You-Go 
  • Save the Sale with Shop Now  by ZigZag  
  • Browse & Exchange Products
  • Shopify Store Credit Integration 
  • Stripe payment integration on exchanges with higher value

ZigZag is trusted by thousand of brands globally

Are you enterprise retailer?

The global engine for returns, trusted by market leaders for over 10 years with
domestic and cross-border services around the world.

Free

UK ONLY
Price:
$0/month
Continue with Free

Silver

Price:
$20/month
Continue with Silver

Gold

POPULAR
Price:
$50/month
Continue with Gold

Platinum

Price:
$199/month
Continue with Platinum
Returns processing
Returns volume

Included number of returns to process every month (carrier charges apply)

Free
No Limit
Silver
100
Gold
300
Platinum
1000
Pay-As-You-Go with ZigZag carriage but not Unlimited..
100 returns incl. + extras pay-as-you-go
300 returns incl.+ extras pay-as-you-go
1000 returns incl. + extras pay-as-you-go  
Carrier savings

How many returns you can process with this plan every month without additional charges 

Free
Competitive Rates
Silver
Discounted Rates
Gold
Exclusive Carrier Rates
Platinum
Negotiated Carrier Rates
Competitive Rates
Discounted Rates
Exclusive Carrier Rates
Negotiated Carrier Rates
Pre-negotiated rates
Free
Silver
Gold
Platinum
Labels & Carriers
Own Carrier Credentials

Unlock full spectrum of UK domestic returns by providing flexible return options and methods.

Free
Silver
Gold
Platinum
UK Domestic Returns

Unlock full spectrum of UK domestic returns by providing flexible return options and methods.

Free
Silver
Gold
Platinum
Automated Labels

Labels are generated and sent straight to customers, saving you time.

Free
Silver
Gold
Platinum
International Returns Back to UK

Accept returns from 30+ countries, sent directly back to the UK.

Free
Silver
Gold
Platinum
Upload Your Own Labels

Use your preferred carriers by easily uploading your own return labels.

Free
Silver
Gold
Platinum
Returns Management
Returns Tracking

Track returns and monitor status updates easily in real time.

Free
Silver
Gold
Platinum
Return Reasons

Understand the reasons behind each return to make better business decisions.

Free
Up to 10
Silver
Up to 10
Gold
Unlimited
Platinum
Unlimited
Up to 10
Up to 10
Unlimited
Unlimited
Return Insights

Understand your returns immediately: track return rates, trends over time, top returned products, and the reasons behind them.

Free
Silver
Gold
Platinum
Advanced Search

Easily search through all returns to locate the information you’re looking for.

Free
Silver
Gold
Platinum
Returns Policy

Easily narrow down all returns to locate the data you’re looking for.

Free
Silver
Gold
Platinum
Approval process

Choose how long returns are allowed.

Free
Silver
Gold
Platinum
Tags

Ignore return window for specific tags

Free
Silver
Gold
Platinum
Holiday Return Window

Give customers extra time to return items during holiday seasons.

Free
Silver
Gold
Platinum
Return Rules

Automatically determine which items customers are allowed to return without review.

Free
Silver
Gold
Platinum
Manual Return Request

Create manual return requests to assist your customers when needed.

Free
Silver
Gold
Platinum
Sync with returns in Shopfy admin

Automatically enforce which items customers are allowed to return.

Free
Silver
Gold
Platinum
Refunds & Exchanges
Gift Cards

Offer refunds in the form of gift cards to retain revenue.

Free
Silver
Gold
Platinum
Exchanges

Reduce refunds and retain revenue by encouraging customers to exchange for alternative products.

Free
No
Silver
No variant exchange
Gold
Different variant exchange
Platinum
Different product exchange
No
No variant exchange
Different variant exchange
Different product exchange
Browse & Exchange Products

Let shoppers exchange for different products and browse your store for a smoother exchange experience.

Free
Silver
Gold
Platinum
Shop Now

Save your sales by letting customers easily buy products right from your return portal.

Free
Silver
Gold
Platinum
In-App Refunds

Refund customers from the app to their original payment method.

Free
Silver
Gold
Platinum
Store Credit

Refund customers to their Store credit accounts.

Free
Silver
Gold
Platinum
Returns Portal
Instant Returns Portal

Start using your returns portal and serve your customers in minutes.

Free
Silver
Gold
Platinum
Custom Domain

Your returns portal is ready as soon as you install the app.

Free
Silver
Gold
Platinum
Retailer logo

Your returns portal is live at - yourdomain.com/a/returns

Free
Silver
Gold
Platinum
Return Image Upload

Add your logo to the returns portal to maintain your brand’s look and feel.

Free
Silver
Gold
Platinum
Custom Portal Messaging

Use our standard returns policy or upload your own.

Free
Silver
Gold
Platinum
Portal Theme

Customers can add photos of damaged or incorrect items for quicker resolution.

Free
Silver
Gold
Platinum
Save the Sale Incentives

keep the revenue in your buissness by offering refund alternatives.

Free
No
Silver
Gift card
Gold
Gift card
Platinum
Gift card, store credit, shop now and bonuses
No
Gift card
Gift card
Gift card, store credit, shop now and bonuses
Payment integration

Accept payments directly in your return portal via Stripe integration.

Free
Silver
Gold
Platinum
Email
Progress Updates

Keep your teams updated on return status and required actions.

Free
Silver
Gold
Platinum
Customer Email Notifications

Keep customers informed with automatic email updates on their return status.

Free
Silver
Gold
Platinum
Reply-to Configuration

Direct customer replies from notification emails straight to your preferred contact address.

Free
Silver
Gold
Platinum
Email Subjects

Tailer subjects to fit your brand’s style

Free
Silver
Gold
Platinum
Custom Email Design

Design your return emails exactly as you want using HTML

Free
Silver
Gold
Platinum
Email Templates

Pre-written replies for faster customer communication.

Free
Silver
Gold
Platinum
Support
Expert help within 24 hoursMon - Fri
Free
Silver
Gold
Platinum

Global Returns Management

for Domestic and
International Shipments

ZigZag streamlines post-purchase returns and communications for enterprise retailers processing hundreds of thousands of returns monthly. Our innovation-driven platform pairs services with solutions to retain revenue and reduce logistics costs.

Book a demo

Enterprise

Key features
  • 1500+ carrier services across 170+ countries with 500k+ drop-off points
  • Tiers based on returns volume per month
  • Complete post-purchase experience with enhanced communications
  • Refund, Store Credit, Gift Cards
  • Refund deduction fee, paid returns and free first return from the order
  • Dedicated client support module for label generation
  • Business rules for customer type, country, value and more
  • Additional modules for data insights, platform integrations, marketplaces + more
  • and via direct integrations over API or Webhooks

Global Returns Management

for Domestic and International Shipments

ZigZag streamlines post-purchase returns and communications for enterprise retailers processing hundreds of thousands of returns monthly. Our innovation-driven platform pairs services with solutions to retain revenue and reduce logistics costs.

Enterprise

Key features
  • 1500+ carrier services across 170+ countries with 500k+ drop-off points
  • Tiers based on returns volume per month
  • Complete post-purchase experience with enhanced communications
  • Refund, Store Credit, Gift Cards
  • Refund deduction fee, paid returns and free first return from the order
  • Dedicated client support module for label generation
  • Business rules for customer type, country, value and more
  • Additional modules for data insights, platform integrations, marketplaces + more
  • and via direct integrations over API or Webhooks

FAQ’s

Need a quick answer.
Read our FAQ’s and find out more.

What is ZigZag?

ZigZag is a market-leading global returns solution provider. Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service. We help retailers save the sale and boost your retention and loyalty with meaningful data insights, and better visibility. The result? Smarter returns; for retailers, customers and the planet.

Why choose ZigZag Returns & Exchanges app for my Shopify store?

Retailers of any size can take advantage of the smarter returns with ZigZag.

Our Shopify clients remain at the forefront of all platform changes. Unlike many of our competitors, we support all eCommerce platforms, so we probably don’t shout about our Shopify integration enough. But rest assured, we have plenty of Shopify brands that trust and champion our platform.

How easy is it to install and work with the ZigZag app?

It’s so hassle-free to get set up that you can be connected in the single click of a mouse. ZigZag can get you quickly set up directly through your Shopify account without the need to bring in your developers. Our pre-built cartridge connects you seamlessly to the Shopify app.

Do you offer Live Exchanges through the ZigZag Shopify app?

Yes. We have a number of ways to get Live Exchanges up and running through your Shopify account. Get in touch with your Account Manager or through our website to find out more.

What is the difference between ZigZag Shopify App and ZigZag Enterprise?

The ZigZag Shopify App is specifically designed for Shopify merchants looking to streamline their returns process and enhance the post-purchase experience.  ZigZag Enterprise is a sophisticated global returns management platform designed for large retailers and enterprises with complex operational needs. It provides extensive carrier coverage, advanced features, and seamless integrations across different systems and platforms.

Get started
with ZigzAG

Book a demo about the market leading returns portal

Book a demo
STEP 1.

Book a chat with our expert Jason

STEP 2.

See for yourself the power of our portal

STEP 3.

Partner together to create a tailored solution