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WhatsApp Returns

E-commerce Returns in WhatsApp
by ZigZag

Easy. Familiar. Mobile-first.

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No Downloads.
No Emails

The return label is delivered directly in the chat and easy to access later

Designed for Mobile,
End to End

From return initiation to label delivery, it feels as easy as sending a message

Instant.
24/7

WhatsApp returns are always on—available whenever customers need them

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THE CONVENIENCE OF WhatsApp,
powered by zigzag’s global returns network

With access to over 220 localised warehouses, through over 1,500, international carrier services, across 170+ origin countries.

Transform your returns process into an intuitive, personal, and effortless experience. With WhatsApp returns powered by ZigZag, the entire journey happens in a channel your customers already understand: no portals, no friction.

Offer a mobile-first experience on an app your customers use and trust, turning returns into a natural extension of the post-purchase journey.

Effortless for your customers to begin a return, wherever they are:

Escala sin fácilmente

Datos del retailer, mapeo de consolidación, configuración de almacenes de recepción y destino al igual que las órdenes de devolución se gestionan dentro del Portal de Devoluciones ZigZag. Las etiquetas se generan mediante el servicio externo de transportistas de ZigZag para todos los servicios disponibles.paid returns directly within the WhatsApp flow. You are able to recover costs while maintaining a frictionless customer experience.

Return fees are clearly surfaced as part of the journey, with mobile-friendly payment options like Apple Pay and Google Pay. This allows your customers to complete payment in seconds - without leaving the chat. This reduces drop-off, avoids manual follow-ups, and keeps the return moving without delays.

Combining policy enforcement and mobile payments, and conversational clarity, ZigZag turns paid returns into a predictable, efficient, and customer-friendly process. Fully integrated into the end-to-end returns journey.

Recover Costs with Paid Returns:

Balanced Recovery

Recover return and logistics costs without harming the experience of your customers

Revenue Protection

Retain more revenue by discouraging unnecessary returns through transparent pricing

Global Policy

Enforce consistent paid-return policies automatically, across markets and carriers

Everything delivered in the chat

Everything required to complete the return is delivered directly
within the WhatsApp conversation.

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Powered by ZigZag’s Connected Returns Network

WhatsApp is the front door. ZigZag is the engine behind it. The experience is fully integrated with ZigZag’s returns intelligence, carrier connectivity, and global network.

Easier for customers

Consistent returns experience across all your customer touchpoints

More efficient for retailers

Smarter routing and data led decisions, and lower cost carrier

More human by design

Returns made more personal with WhatsApp

FAQ’s

Need a quick answer.
Read our FAQ’s and find out more.

How fast is the implementation process for ZigZag’s WhatsApp Returns?

Retailers already using ZigZag benefit from pre-set data integrations, allowing for rapid deployment. New partners can streamline the process by onboarding to the ZigZag Returns Portal and enabling WhatsApp Returns simultaneously.

Do I need a WhatsApp Business API account?

No. ZigZag manages the entire process under our own WhatsApp Business API account. This removes the technical burden from your team, allowing for a hassle-free and immediate implementation.

Which payment providers are integrated for paid returns in WhatsApp?

ZigZag supports seamless payments via Mobile Wallets (Apple Pay and Google Pay), credit/debit cards, PayPal, and any other methods configured in your account.

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