"ZigZag es muy flexible. Como tienda, cuando trabajas con ZigZag sabes que cuentas con un socio realmente comprometido que te ayudará a alcanzar los objetivos que quieras lograr."

Rachel Troke

Senior Product Manager

"Los informes han ayudado a Atención al Cliente y Logística a pasar de ser receptores de problemas con un perfil reactivo, a ser departamentos con gran proactividad".

Dan Grunwerg

Senior Director

«Pasamos de estar en una posición en la que la solución de devoluciones que teníamos no hacía todo lo que queríamos, con una hoja de ruta pésima, a una posición en la que todo iba muy bien con ZigZag».

Colin Dawes

Jefe de Logística

New Look

Devolución a la tienda

Lands' End

Devolución en tienda

SportsShoes

Cambios en tiempo real

Devoluciones de pago

Cambios en tiempo real

Corston

Customer-friendly portal

Secret Sales

International returns

DHL

Convenient Label-Free Returns

Frasers Group

Paid Returns

N Brown Group

Dropship Vendor Management

Conviértete en cliente

Estaremos encantados de tener una reunión para presentarte nuestros productos y servicios.

Más información sobre ZigZag

Nuestros clientes

El resultado final?

Compradores leales, tiendas más rentables y una venta sostenible. Vivimos para devoluciones inteligentes. Para tiendas, clientes y el planeta.

"ZigZag es muy flexible. Como tienda, cuando trabajas con ZigZag sabes que cuentas con un socio realmente comprometido que te ayudará a alcanzar los objetivos que quieras lograr."

Rachel, New Look

"El panel de reportes es muy útil para nosotros, nos permite identificar anomalías en productos con problemas de talla o fallos. Esto permite a nuestro equipo dar la mejor recomendación a clientes."

Logistics Manager, SportsShoes

"Tenemos un objetivo claro: utilizar los datos sobre los motivos de devolución para abordar este reto. Los informes han permitido que Atención al Cliente y Logística pasen de ser reactivos a ser proactivos.

Dan, ECCO

Empieza con
ZigZag

Solicita una demo con el portal líder en devoluciones

Demo gratuita

PASO 1.

Reserva una reunión con nuestro experto Jason

PASO 2.

Descubre tú mismo el poder de nuestra plataforma

PASO 3.

Colaboremos para crear una solución a medida

New Look and ZigZag introduce convenient drop-off kiosks at selected UK shops that offer.

“ZigZag hasallowed us to push the boundaries at developing our customer experience.”

Alex

=100%

visibility across eCommerce

+200%

returns savings doubled

A label-in-the-box solution to put ECCO is in a “different world” with ZigZag

“We have a clear objective to use the return reasons data to help try to tackle this challenge.”

Lauren

+50%

are now paperless returns

International
markets

Customers have more choice and flexibility when returning through ZigZag’s sleek online portal.

“We felt our previous returns method was wasting time and resources for our staff and customers.”

Will

146%

Customers spend 146% of Store Credit

57%

of consumers accept a refund to store credit

SportsShoes switched from ReBOUND to reduce costs of returns & negativity on the customers team.

“The reporting is very helpful to us; it enables us to notice any anomalies with faulty items and sizing.”

Kate

24 Hrs

max wait for emails to be responded to

Instant

refund or replacements sent after drop-offs

New Look and ZigZag introduce convenient drop-off kiosks at selected UK shops.

“ZigZag has allowed us to push the boundaries at developing our customer experience.”

Rachel Troke
Senior Product Manager

≈100%

return reason visibility

200%

in-store returns doubled

From a label-in-the-box to a customer-friendly digital portal, ECCO is in a “different world” with ZigZag.

“The reporting has helped Customer Care and Logistics move from being reactive and at the receiving end of issues, to being proactive.”

Dan Grunwerg
Ecommerce Director

+50%

are now paperless returns

International
markets

Customers have more choice and flexibility when returning through ZigZag’s sleek online portal.

"With ZigZag in the UK we now have 3 carriers and a range of return options from home collection to lockers, providing a much more convenient experience for our shoppers.”
‍
Sophie Swift
Head of Delivery

Reduce

need for customer service contact

57%

of consumers surveyed are willing to accept store credit

SportsShoes switched from ReBOUND to reduce the costs of returns

“ZigZag has allowed us to provide customer friendly return processing times within in our warehouse.”

Sportsshoes.com
Logistics Manager

Quicker

refund and exchange times

Instant

refund or replacements sent after drop-offs

Success Stories

Delivering results for our clients

Book Demo See how it Works

Become a customer

We'll gladly provide a one-on-one conversation to introduce you to our products and services

Speak to us

Our clients

Customer Success Stories

Loyal shoppers, bigger profits, and more
sustainable retail. 
‍
We live for smarter returns management: for retailers,
customers, & the planet.

ZigZag. Smarter returns.

“ZigZag is so flexible. As a retailer, when you work with ZigZag you know you are getting a really supportive partner that will help you get to the goals you want to get to.”

Rachel Troke 
Senior Product Manager

New Look

“Our returns service is fast and convenient and we are delighted that, by partnering with ZigZag, it will be available to a whole new network of retailers.”

Peter Fuller
‍Chief Executive Officer

“ZigZag has allowed us to provide customer friendly return processing times within in our warehouse.”

Sportsshoes.com 
Logistics Manager

“The reporting has helped Customer Care and Logistics move from being reactive and at the receiving end of issues, to being proactive.”

Dan Grunwerg 
Ecommerce Director

Book a Demo

Smarter Returns with ZigZag

1.

Book a chat with our expert Jason

2.

See for yourself the power of our portal

3.

Partnering together to create tailored solution

Speak to us

about the market leading returns portal

Book Demo

Casos de éxito

Conviértete en cliente

Nuestros clientes

El resultado final?

Empieza con ZigZag

≈100%

200%

Success Stories

Become a customer

Our clients

Customer Success Stories

Book a Demo

1.

2.

3.

Speak to us

Speak to us

Empieza con
ZigZag