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Copyright © 2023 ZigZag Global. All Rights Reserved.
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Refund to
Store Credit
Our Solution
Return to Store Credit
Incentivise Your Shoppers
As a retailer, you can decide to incentivise shoppers to choose the refund to store credit.
68% of 26–35-year-olds would choose store credit if offered a 10% or 20% additional monetary incentive. So, why not refund £110 via store credit compared to the actual £100 they would get through a bank refund.
Incentivise. Publicise. Capitalise.
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Customisable Refund Policies
The retailer can also choose the specific group of customers to include and exclude based on various business rules.
Retailer can also choose when the gift card should be issued, i.e. when return label is generated or when the return has been checked at the warehouse.
Seamless Returns Process
The returns journey for the unwanted item is exactly the same as refund to the original payment card.
The customer chooses the most convenient return option (i.e. home collection, post office, local store, returns locker) and is provided with a digital returns label.
Instant
Confirmation
This customer is provided with confirmation of their choice of refund to store credit, at the same time as they are provided with the returns label for their unwanted item.
Comprehensive Tracking
On the tracking page, the customer sees the status of the return package and the status of the refunded payment to the gift card.
Customisable
Vouchers
The customer is emailed their store credit voucher, the expiration date for the voucher date is decided by the retailer.
ZigZag support multiple gift card providers.
Convenient
Redemption
The customers simply adds the gift card code to the payment page when they place their new order.
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5 reasons you should switch on
Store Credit Refunds Today
Peace of
Mind
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Keep Cash in
the Business
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Store Credit Drives Bigger Repurchases
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Generate and
Champion Loyalty
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There’s no Downside
Key Features
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Game Changing
Speak to one of our saving the sale experts today to explore the Refund to Store Credit innovation and some other ways we can reduce returns and keep cash in your business.
Every day you are not utilising store credit refunds, is another day you are not saving the sale.
Yes, you can tailor the refund option. Through the admin portal, you set the stage with business rules that suit your business. You control when the customer will receive their store credit details. You can reward your most loyal customers with fast refunds on first scan and others once you have received the return. This way your business is safe and your most valuable customers are happy.
Yes, you can tailor the refund option. Through the admin portal, you set the stage with business rules that suit your business. You control when the customer will receive their store credit details. You can reward your most loyal customers with fast refunds on first scan and others once you have received the return. This way your business is safe and your most valuable customers are happy.
Yes, you can tailor the refund option. Through the admin portal, you set the stage with business rules that suit your business. You control when the customer will receive their store credit details. You can reward your most loyal customers with fast refunds on first scan and others once you have received the return. This way your business is safe and your most valuable customers are happy.
Yes, you can tailor the refund option. Through the admin portal, you set the stage with business rules that suit your business. You control when the customer will receive their store credit details. You can reward your most loyal customers with fast refunds on first scan and others once you have received the return. This way your business is safe and your most valuable customers are happy.
Yes, you can tailor the refund option. Through the admin portal, you set the stage with business rules that suit your business. You control when the customer will receive their store credit details. You can reward your most loyal customers with fast refunds on first scan and others once you have received the return. This way your business is safe and your most valuable customers are happy.
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ZigZag c/o Global Blue
7th Floor,
52 Grosvenor Gardens, London,
SW1W 0AU
United Kingdom
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