.svg)
Are you looking for the best returns management software for your e-commerce store to save on returns and delight your shoppers?
A good returns management platform can not only improve your ratings on TrustPilot from customers but also save you thousands of pounds annually on return costs.
In this article, we’ll go over the 9 best returns management software for online stores in 2025.
When evaluating the best returns management apps to make this buyer guide, we looked at the following criteria:
💡 Last but not least, we looked at the return solutions’ user reviews by retailers so we could provide an unbiased perspective on strengths and weaknesses.
Let’s now go over the best returns platforms that meet this criteria:
ZigZag is the best returns management software for retailers looking to optimise and automate their returns process across the UK and 170+ other countries.
Our returns app lets you build a custom returns portal and offers your shoppers different return options that help you keep revenue in the business and lower the costs of returns.
Note: Even though ZigZag Global is our returns management solution, we’ll aim to provide an unbiased perspective on why our returns software is the best returns management software on the market in 2025.
According to our internal data, 53% of shoppers avoid purchases due to unfavourable returns policies.
This is why more and more merchants have come to us saying they are looking to automate their returns process and offer their shoppers more return options.
Let’s go over the features 👇 that well-known retailers like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.
ZigZag’s customisable returns portal enables retailers like you to change returns rules alongside white-labelling the portal to reflect your brand.
You can adapt various new returns solutions (such as a gift card, exchange, or cash refund) depending on your shoppers’ reasons for returning.
Possible reasons could be that the product was faulty, did not fit, or was unsuitable.
You can get a feel of how ZigZag’s platform works in our guided demo: 👇
Our returns management solution can also be set up on Shopify with as little effort as a single click.
Here’s why merchants love our Shopify integration:
💡 Our research on returns found that 57% of consumers who are considering returning items would accept a gift card as a refund.
This return option allows you to keep money in your business while benefiting shoppers with a quick gift card option they can use in your store.
The ‘’Global’’ part of ZigZag Global is because our returns software is ideal for international returns, as our platform facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ Our returns portal is also capable of accepting multiple currencies and provides different language settings for international customers.
The goal of our global returns solution is not only to manage your returns, but to help you save time, and money, and to improve the loyalty of your consumers.
This is why our returns solution offers the following returns options for your shoppers:
In-store returns are when shoppers return the product to your store in person to save the costs of a paid return online.
Your online store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.
💡 ZigZag also offers in-store drop-off kiosks that are hassle-free for your shoppers.
Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.
As consumers are happy to accept store credit instead of a refund (since it’s usually a greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.
As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending the retailers we work with implement paid returns on their stores as the behaviour towards paid returns is changing.
That means asking consumers to pay a small fee to return their product.
Here are a few reasons why merchants have been offering paid returns:
💡 You can check out our recent article on how merchants can deal with wardrobing and staging, as we went over that paid returns are the solution to wardrobing.
Our returns app offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:
New Look partnered with ZigZag as it was facing high costs of returns and could not get insights into why customers returned items.
With our platform, New Look introduced free and paid return options, where the in-store returns were free of charge, and there was a charge of £2.50 for paid returns.
The merchant transformed its returns experience and has:
To learn more about ZigZag's smart returns, book a demo to see the returns portal in action and discuss customising a solution for your store.
✅ 1,500+ global carriers to manage domestic and international returns.
✅ Advanced reporting and returns analytics to uncover why customers return products.
✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.
✅ Single click Shopify integration.
✅ Customisable returns portal.
❌ Shipping back from the EU might take some time, according to a G2 review.
❌ Some merchants note that some of the carriers can be slower than others.
Loop Returns is an international returns management app that enables retailers to offer their shoppers a range of return options.
The platform made the cut for the best returns management platforms with its efficient package tracking capabilities and customization options.
Loop Returns offers a usage-based plan that starts from $29/month and offers automated returns policies and access to one destination.
To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their more expensive plans:
✅ Customisable returns portal that offers a good range of returns options.
✅ Fraud prevention features to battle wardrobing and staging.
✅ Shop Now functionality to enable customers to check out products when exchanging.
❌ The set-up of the platform can take a while, similar to platforms like Narvar.
❌ The pricing model penalises companies for exceeding the returns limit with high charges, according to G2 reviews.
ClickPost is an all-in-one returns management platform that offers retailers returns automation and on-brand tracking.
The platform is ideal for merchants looking to build an on-brand returns portal with tracking and notifications.
To access ClickPost’s returns platform, you’d have to be on their ReturnsPro plan which does not have transparent pricing.
✅ A good range of carrier integrations.
✅ Single-view order management.
✅ Good customisation options with on-brand return tracking.
❌ Not as many return options as other alternatives to ClickPost.
❌ The analytics and reporting are not always correct, according to G2 reviews from merchants.
ReturnGO offers a sustainable returns management app that focuses on enabling merchants to save money from returns while tackling waste.
The returns software was built for large organizations that want to set up a seamless and environmentally friendly return experience for end-users.
● Up-sell shoppers with exchanges as they are making a return to retain and/or increase revenue.
● Set up branded order tracking notifications to improve consumer loyalty.
● Return automations, such as ‘’request approval’’ automation and ‘’mark as done’’.
ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.
The platform’s paid tiers start from $121/month for up to 2,000 annual returns.
The tool’s Pro plan costs $297/month and gives you access to white-labelling options, item validation features, and packaging slips.
ReturnGO has an Enterprise plan with custom pricing that offers advanced features, such as advanced automations, ERPs and notification integrations.
✅ Refunds, gift cards, and store credit returns options.
✅ Customisable returns portal that can be set up with up to 5 languages.
✅ Advanced returns automations.
❌ The starting price may not be very small-business-friendly.
❌ The Premium and Pro plans only support Shopify stores, which is why some merchants have been looking for alternatives to ReturnGO.
nShift is a returns management software that helps you transform returns into exchanges while gaining insights into why consumers return products.
The tool, similar to ReturnGO, is good for environmentally-conscious retailers who want to track and report on their emissions.
Similar to ClickPost, nShift does not disclose its pricing at the moment.
✅ Emissions tracking and reporting for environmentally-conscious store owners.
✅ The platform can be set up within a few days on its lowest-paid tier, according to a G2 review.
✅ A vast network of international and local carriers.
❌ Not as many return options as alternatives to nShift like Loop Returns, ReBound, and ZigZag Global.
❌ Customer support is reportedly not as good as other alternatives.
ReBound is a global returns management app that helps merchants reduce their cost of returns with the platform’s efficient RMA management.
The returns tool is ideal for enterprises looking to take care of the entire returns flow for all sources of returns.
ReBound does not currently disclose their pricing, so you will have to contact them to receive a quote.
✅ Return tracking with branded push notifications for your consumers.
✅ One-click Shopify integration that adds different return options.
✅ Efficient RMA management to reduce returns costs.
❌ Some end users have lost orders with their service, according to TrustPilot reviews.
❌ Less return options for end users than other ReBound alternatives on the market.
Aftership is a returns management software that allows merchants to set up rule-based returns automations.
The platform is best for merchants who are looking for more customisation options.
Aftership has four monthly plans that are based on how many shipments per year your online store is expecting.
The Essentials plan starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.
To access the tool’s advanced features, you’d have to be on the Pro plan ($49/month) or the Premium plan which costs $199/month.
Aftership also has an Enterprise plan with custom pricing for online brands that have more than 12,000+ returns per year, which adds Instant Exchanges and enterprise-grade security.
✅ Rule-based return automations with eligibility criteria.
✅ SME-friendly pricing that starts from as little as $19/month.
✅ Good range of carriers.
❌ The analytics and data insights may not be as useful and powerful on lower tiers, according to G2 reviews.
❌ Not as easy to set up and use, which is why some merchants have been looking for alternatives to Aftership.
.png)
Narvar is a returns management solution that provides merchants with branded returns tracking and reason-based fees for returns.
The platform is best for merchants who are looking to reduce their cost of returns with the platform’s smart routing.
Narvar does not currently disclose its pricing, so you’d have to contact them to receive a quote.
✅ Advanced return rules.
✅ Narvar’s Network data lets you identify and reduce fraudulent returns.
✅ Returns portal that can be customised to your brand with branded notifications.
❌ Less carrier integrations than other alternatives.
❌ It takes 60-90 days for full implementation and integration of the Narvar software, according to verified user reviews.
ReturnPro is a post-purchase experience platform that lets you reduce your cost of returns, maximise recovery, and increase operational efficiency.
The platform offers instant refunds for your shoppers, instant exchanges, and return-to-store credit so you can save the sale.
ReturnPro has a free plan with a Walmart connector only that lets you get access to up to 100 returns per month.
To access the platform’s advanced features and get access to more returns, you’d have to be on one of their 4 paid plans:
✅ A variety of return rules, such as a ‘’Keep it’’ rule.
✅ Advanced return insights.
✅ The pricing plans can accommodate both small and large enterprises.
❌ There are not as many return options for end-users as other alternatives.
❌ The returns warehouse management system (RWMS) is only available in the Enterprise plan.
We went over the 9 best returns management platforms that can help you minimise your cost of returns and delight your shoppers in 2025.
Each returns app that we reviewed has its strengths, weaknesses, and pros & cons.
Built for merchants who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any online store’s post-purchase experience.
If you’re an e-commerce leader looking for a returns management platform that offers:
Then you can book a demo to learn more about ZigZag Global.
.svg)
.svg){kind=icon}
%20(5).svg){kind=icon}
.svg){kind=icon}
.svg)
.svg)
.svg){kind=icon}
%20(2).svg){kind=icon}
.svg){kind=icon}
.svg){kind=icon}
.svg){kind=icon}
.svg){kind=icon}
.svg){kind=icon}
.svg)
.svg)