Tracking and Returns with Colissimo

Bring Colissimo delivery updates and return services into one continuous customer experience across France. Keep shoppers informed in your own brand environment, then offer flexible return choices through post offices, Pickup locations and convenient mailbox collection.

Post-purchase engagement with Colissimo

Turn delivery visibility into reassurance, stronger engagement and fewer avoidable questions.

ZigZag uses Colissimo tracking events to deliver relevant communications throughout the order journey. Customers receive clear updates without moving into a separate carrier experience, while retail teams gain a more complete view of parcel progress and exceptions.

The tracking page remains part of the retailer’s digital journey. Use it to answer common delivery questions, share useful content and introduce relevant products or campaigns while monitoring customer interaction after checkout.

Stay connected after checkout

• Keep customers informed from dispatch through arrival
• Present delivery updates in your own brand experience
• Reduce traffic leaving for third-party tracking pages
• Give service teams clearer oversight of parcel movement
• Add guidance, campaigns and product recommendations
• Measure engagement across tracking pages and notifications
• Identify delays and delivery issues earlier

Returns with Colissimo

Give customers greater freedom over how and where they return.

Through ZigZag, shoppers may use Colissimo’s broad network of post offices and Pickup retail locations, or arrange collection directly from their personal mailbox. Printer-free services also support customers who prefer to generate their label at a La Poste location rather than at home.

ZigZag coordinates eligibility, return methods and routing behind the journey, while retailers retain visibility from registration through to receipt. The integration supports domestic and international return flows, helping brands maintain a familiar process across markets.

Convenient returns across France

• Return through post offices and Pickup retail locations
• Collection directly from the customer’s mailbox
• Printer-free label generation at eligible locations
• More than 26,000 La Poste contact points across France
• Domestic and international return services
• End-to-end parcel tracking and return visibility

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