Tracking and Returns with Hermes Germany

Connect returns and post-purchase engagement with Hermes Germany powered by ZigZag

Build a smoother journey before and after delivery with Hermes Germany. Keep shoppers updated with branded tracking communications, then offer flexible paperless returns through more than 20,000 PaketShops and 24/7 parcel lockers across Germany.

Post-purchase engagement with Hermes Germany

Keep delivery communication clear, relevant and recognisably yours.

ZigZag transforms Hermes Germany tracking events into timely updates across the parcel journey. Customers receive the information they need without leaving your branded environment, while service teams gain a clearer picture of delivery progress and any issues requiring attention.

The tracking experience also becomes another opportunity to strengthen the customer relationship. Use it to share useful order information, feature selected products and guide shoppers back towards your store.

Stay connected after checkout

Deliver branded updates throughout the parcel journey
Keep customers informed without redirecting them elsewhere
Give support teams clearer visibility into shipment progress
Use tracking pages to extend the shopping experience
Share relevant products, campaigns and service information
Measure interaction with post-purchase communications
Spot delivery delays and exceptions sooner

Returns with Hermes Germany

Give customers convenient access to one of Germany’s largest parcel shop networks.

The ZigZag integration connects the return journey with more than 20,000 Hermes PaketShops and automated parcel lockers available around the clock. Paperless services remove the need to print at home, while multiple drop-off options make returns easier to fit around everyday routines.

Retailers manage return rules, service selection and routing through ZigZag, with visibility over domestic and cross-border parcels from registration through to their next destination.