Tracking and Returns with Mondial Relay

Connect returns and post-purchase engagement with Mondial Relay powered by ZigZag

Create a more joined-up journey across key European markets with Mondial Relay. Bring delivery updates into your own branded communications, then give customers convenient access to more than 80,000 local shop drop-off points across France and neighbouring countries.

Post-purchase engagement with Mondial Relay

Turn every parcel update into a useful customer touchpoint.

ZigZag uses Mondial Relay tracking events to keep shoppers informed as their order moves towards delivery. Messages stay consistent with your brand, while retail teams gain better oversight of progress, delays and exceptions across the journey.

Branded tracking pages also keep customers within your digital environment. Use them to share practical delivery information, surface relevant products and continue the relationship beyond the original transaction.

Stay connected after checkout

Keep shoppers updated throughout the delivery journey
Align tracking messages with your brand voice and design
Retain valuable traffic within your own channels
Give service teams clearer insight into parcel progress
Add product inspiration and helpful content to tracking pages
Measure engagement across notifications and visits
Bring delivery issues into focus before they escalate

Returns with Mondial Relay

Offer accessible returns through one of Europe’s largest local shop networks.

ZigZag connects retailers with more than 80,000 Mondial Relay drop-off points, helping customers find a familiar return location close to home, work or their everyday routine. Paperless and print-in-store options simplify the handover, while retailers manage eligibility, service selection and routing in one place.

The integration supports domestic and cross-border journeys across France, Belgium, Luxembourg, Spain, Portugal and the Netherlands, helping brands maintain a consistent experience while adapting to local return preferences.