Tracking and Returns with Royal Mail

Connect returns and post-purchase engagement with Royal Mail powered by ZigZag

Combine trusted UK delivery coverage with a more connected customer journey. Use Royal Mail tracking events to share branded updates after checkout, then give shoppers flexible return options through Post Offices, Parcel Postboxes and doorstep collections across the country.

Post-purchase engagement with Royal Mail

Make delivery updates feel like a natural extension of the shopping experience.

ZigZag brings Royal Mail tracking data into communications shaped around your brand. Customers stay informed as their order progresses, while retail teams gain clearer insight into delivery status, delays and parcels that require attention.

Branded tracking pages provide more than order visibility. They offer a useful space for service information, product recommendations and timely campaigns, helping retailers maintain engagement without directing customers to an external tracking journey.

Stay connected after checkout

Share relevant updates from dispatch to delivery
Keep the tone and design aligned with your brand
Give customers a consistent place to follow their order
Bring post-purchase traffic back to your website
Pair tracking information with products and useful content
Understand how shoppers engage with each communication
Improve visibility of delays and delivery exceptions

Returns with Royal Mail

Give UK customers a familiar return experience supported by Royal Mail’s extensive national network.

Through ZigZag, shoppers choose between Print-in-Store services at more than 11,500 Post Offices, 24/7 drop-off through over 100,000 Parcel Postboxes and convenient doorstep collections. This range of options helps customers return purchases in the way that best suits their location and routine.

ZigZag manages the return rules, service selection and routing behind the journey, while retailers retain oversight from registration through to the parcel’s next destination.