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If you’re a retailer looking for ClickPost alternatives to optimise your returns process, save on returns, and offer multiple returns options (e.g., refund to store credit), this guide is for you.
The returns management platform offers a good range of carrier selection and single-view order management.
Despite that, our team found some merchants who were not satisfied with the platform’s analytics and reporting capabilities, as well as its customisation options.
We researched more than 30 returns management solutions, went through verified merchant reviews on G2 and Capterra, and talked to e-commerce managers to create a list of the eight best ClickPost alternatives in 2025.
In this guide, we will cover each platform’s features, pricing, pros/cons, and use cases to help you make a better decision.
Before we start, let’s go over why e-commerce leaders might consider switching from ClickPost. ⤵️
It is vital for retailers to have up-to-date information to inform supply chains and manage stock, particularly during busy periods.
ClickPost has been accused of not showcasing real-time data, meaning it was hard to track the process of returns through their journey and accurately understand what was going on.
Additionally, it needs to role out new developments quickly to keep pace with other fast-adapting competitors in the market.
An enterprise client of ClickPost has mentioned in Capterra that the analytics and reporting functionality of the platform can be better.
According to the user, the reports can be incorrect at times and the report formats are not uniform as they keep changing.
‘’Analytics needs fixing. Report formats are not uniform and keep changing. Also, at times the reports are incorrect too. Returns Management doesn't have the option to arrange QC pickups for incorrect products delivered.’’ - Capterra Review.
A verified small business owner on G2 notes that the platform could offer more customisation options.
Similar to the previous review, the user claims the UX could be improved.
‘’More client customisations would be great.’’ - G2 Review.
The solution could also be a little bit more flexible.
ClickPost does not currently offer as many return options as other alternatives on the market.
Some of the recent trends that have emerged include ‘’paid returns’’, ‘’return to store’’, and ‘’return to gift cards’’.
Paid returns and ‘’return to store’’ help merchants reduce the costs of returns and minimise wardrobing and staging.
💡 Our research also found that 48% of shoppers are happy to pay for returns to support smaller businesses.
We evaluated the following criteria when we were looking for the best ClickPost competitors on the market. 👇
The software should provide a comprehensive range of returns features without breaking the bank (i.e., SME-friendly).
That includes how much it would cost your brand per return, and how much money you can save from partnering with carriers.
Platforms with a plentiful of carrier options would help you reduce return expenses by their access to discounted rates.
That allows merchants to offer customers multiple shipping options and optimise logistics operations.
We evaluated if the parcel management platforms give you real-time updates on where the packages are.
It was also important that they offered a portal for shoppers to keep track of their shipments.
We looked for returns platforms that offered a good range of return options to satisfy different shopper needs.
We evaluated what payment options there are for your shoppers if they want to get a refund or pay for a return.
Different modes of payment include PayPal, Stripe, bank transfers, and credit cards.
If there are issues with returns (e.g., ‘’where is my order’’ calls), there should be a support team to resolve customers’ complaints quickly.
We evaluated both the platforms’ pros and cons by looking at their verified customer reviews.
It’s important for us to provide an unbiased overview of each platform and for that, we looked at independent reviews on G2 and Capterra.
Let’s now go over the e-commerce returns solutions that best meet this criteria:
ZigZag is the best ClickPost alternative for retailers looking to streamline and optimise their returns process across 170+ countries and offer consumers different return options.
Note: Even though ZigZag Global is our returns software, we aim to provide an unbiased perspective on why our returns platform is the best ClickPost alternative on the market.
Did you know that 53% of shoppers avoid purchases due to unfavourable returns policies?
This is why more and more merchants are looking for ways to automate their returns process and offer multiple return options.
Let’s go over the features 👇 that merchants like SportsDirect, Ted Baker, Boden, Puma and Swarovski love about ZigZag Global.
ZigZag’s returns portal enables merchants to change returns rules alongside white-labelling the portal to reflect your brand’s image.
Retailers can adapt returns solutions (such as a gift card, exchange, or cash refund) depending on the shopper's reason for returning.
Possible reasons could be that the product was faulty, did not fit, or was unsuitable.
Get a feel of how ZigZag’s platform works in our guided demo: 👇
Our returns management software can also be set up on Shopify with a single click.
Here’s why merchants love our Shopify integration:
This return option allows you to ‘’save the sale’’ by keeping money in your business while benefiting shoppers with a quick gift card option they can use on your store.
One of the main reasons why ZigZag is the ideal alternative to ClickPost for international returns is that our platform facilitates seamless international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ Our returns portal accepts multiple currencies and provides different language settings for international shoppers.
The goal of our global returns platform is not only to manage your returns, but to help you save time, money, and to improve the loyalty of your customers.
This is why our returns solution offers the following returns options for consumers:
You can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give shoppers more ways to get a refund.
Our research found that more than half (57%) of shoppers are happy to accept store credit instead of a refund.
To help you keep the sale, we added return-to-store credit as a return option to our retailers’ portal to keep money in the business and enable shoppers to get quicker refunds.
As 48% of consumers are happy paying for returns and with a 32% rise in paid returns since last year, behaviour towards paid returns is changing.
Retailers can take the plunge and add paid returns to their returns policies.
Here are a few reasons why some of our clients have been offering paid returns:
Our returns solution offers advanced reporting that tracks everything for our merchants to view and manage from one portal, such as:
SportsShoes partnered with ZigZag to deal with their problems of slow refund times and costly returns solutions.
With over 1,500 carrier services across over 170 countries, partnering with ZigZag to manage the returns experience allowed SportsShoes to tap into a vast logistics network.
The brand is now capable of bringing returns back in a time-efficient and cost-effective manner.
The online retailer transformed its returns experience and has:
To learn more about smarter returns with ZigZag, book a demo to see the portal in action and discuss tailoring a solution for your business.
✅ 1,500+ carriers to manage domestic and international returns.
✅ Advanced reporting and returns analytics to uncover why shoppers return products.
✅ Wide range of returning options for shoppers, such as paid returns, return to store, and return to gift card.
✅ Shopify integration that helps you get started with a single click.
✅ Customisable returns portal.
❌ Shipping back from the EU might take some time, according to a G2 review.
❌ Some users note that some of the carriers can be slower than others.
Aftership is an all-in-one post-purchase experience platform for merchants that offers proactive shipment tracking and returns automation.
The platform is a viable alternative to ClickPost for merchants looking for a complete post-purchase solution.
Aftership has four monthly plans that are based on how many shipments per year your brand is expecting.
The Essentials plan starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.
To gain access to the tool’s advanced features, you’d have to be on the Pro plan ($49/month) or the Premium plan which costs $199/month.
✅ Features outside of returns for post-purchase customer retention, such as AI-powered recommendations.
✅ SME-friendly pricing that starts from as little as £7/month.
✅ Good range of carriers.
❌ The analytics and data insights are not as useful and powerful on lower tiers.
❌ The Aftership branding is removed only in their Premium and Enterprise plans which start from £152/month. You can view other alternatives to Aftership here.
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Narvar is a post-purchase experience platform that helps merchants streamline their returns by setting out clear delivery expectations and easy returns tracking.
The software is a good alternative to ClickPost for retailers looking to offer their shoppers different delivery methods and the speed of returns.
Narvar has not disclosed their pricing publicly, but you can check our Navar pricing estimates here.
✅ Advanced return rules to accept returns from any channel.
✅ Reduce fraudulent returns with Narvar’s Network data.
✅ Customisable returns portal.
❌ The platform partners with ‘’only’’ 300 carriers, unlike alternatives to Narvar.
❌ According to users, it takes 60-90 days to fully implement and integrate the Narvar software. To view other options rather than Narvar take a look at our review!
Sendcloud is a returns management solution that lets you automate label creation, tracking emails and your e-commerce returns.
As one of the more popular options on the list, Sendcloud has gained recognition with its ‘’Free Forever’’ plan that appeals to smaller brands.
Sendcloud offers a free version of its tool that lets you get access to up to 2 shop integrations, 50 shipments per month and API access to the platform.
To access the platform’s better shipping discount rates and get access to more shipments per month, you’d need to be on their Lite plan that starts from £21/month.
The tool’s Growth (£63/month) and Premium (£125/month) plans offer more shipments per month and cheaper price/label rates if you exceed your monthly limit of returns.
✅ API access to the platform in all plans.
✅ Good shipping rate discounts on more expensive plans.
✅ Generous freemium plan, which is rare in the returns software industry.
❌ Analytics dashboard is only available in the Premium plan, which costs £125/month.
❌ There are less carrier options than other alternatives on the market.
Loop Returns is a 3PL returns management solution that helps you create a customised returns portal that offers a range of returns options.
The platform is a viable alternative to ClickPost with its comprehensive range of features and easy-to-use interface for shoppers.
Loop Returns has a usage-based plan that starts from $29/month and offers automated returns policies, store credit, and one return policy.
To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on Loop’s Essential or Advanced plans.
✅ On-brand returns portal that has a wide range of returns options.
✅ Fraud prevention features to prevent wardrobing and staging.
✅ ‘’Shop Now’’ functionality to enable consumers to check out products when exchanging.
❌ The set-up of the software can take a while, similar to Narvar.
❌ The pricing model has been reported to penalise companies for exceeding the returns limit with high charges.
Shiprocket is an international product shipment platform based in India that lets you reach 220+ countries and territories.
Even though returns are not Shiprocket’s main area of focus, the platform does offer competitive features and delivery options.
Shiprocket currently does not disclose their pricing on their returns and exchanges features, so you’d have to contact their team to get an offer.
✅ Analytics into why people return products.
✅ Tracking notifications with SMS and email.
✅ Quality-controlled pick-ups to ensure that your items are returned successfully and in the condition you expected them.
❌ Less return options for end users than other returns platforms on the market.
❌ It can be difficult to integrate Shiprocket into your e-commerce platform, according to use users.
nShift is a returns platform that offers a suite of products to help you manage the post-purchase shopper experience.
The tool is a good alternative to ClickPost for environmentally-conscious merchants who want to track and report on their emissions.
Similar to Narvar, nShift does not currently disclose its pricing.
That means you’d have to request a call-back or schedule a demo with them.
✅ Emissions tracking and reporting.
✅ The platform can be set up within a few days.
✅ Vast network of international and local carriers.
❌ Not as many return options as Loop Returns, ReBound, and ZigZag Global.
❌ Customer support may not be as good as other alternatives on the market.
ReBound is a global returns management platform that offers advanced returns material authorisation (RMA) software to reduce your cost of returns.
The platform is a good alternative to ClickPost for large enterprises looking for omnichannel returns from all sources of returns.
ReBound does not publicly disclose their pricing, so you’d have to contact them to receive a quote.
✅ Order tracking with push notifications.
✅ One-click Shopify integration.
✅ RMA management to reduce returns costs.
❌ Some shoppers have lost orders with their service, according to TrustPilot reviews.
❌ Less return options for end users than other ReBound competitors on the market.
Each returns platform that we went through has its strengths, weaknesses, and pros & cons.
We reviewed the 8 main competitors of ClickPost that can help you streamline your returns process, reduce the cost of returns, and offer a broader range of returns options.
Built for retailers who operate on a worldwide scale, ZigZag offers an all-in-one returns management platform designed to take over any company’s post-sales experience.
If you’re looking for a returns tool that offers:
Then you can book a demo & learn more about ZigZag.
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