Logistics, data,and drawback expertise: connected

ZigZag combines established EU-to-UK returns logistics, item-level data, and customs workflows with the drawback expertise of Trade Duty Refund in the Netherlands. Together, we help retailers respond to rising duty exposure and high EU return rates with a practical, compliant recovery process.

Without drawback, import duty paid on returned items is often lost.

With the right evidence and broker-led process, eligible duty can be converted into recovered cash, improving gross margin on returned inventory.

Complex evidence. Simple recovery.

Over 220 localised warehouses to extend the validation, grading and consolidation operations worldwide. UK &Ireland, Europe, Americas, Oceania, Asia, Middle East & the Rest of the World.

Data

ZigZag brings together the data, logistics, customs evidence, and specialist drawback expertise needed to recover duties on returned EU orders.

Journey

Retailers recover value without building customs operations, chasing documentation, or manually linking every return to its original import record.

Recovery

From the moment a return is created through to export evidence, import matching, broker-led filing, and refund reconciliation, the complete journey is managed through one connected service.

Through one managed Duty Drawback Service, ZigZag connects returns data, customs evidence, broker-led filing, reporting, and reconciliation into a streamlined recovery workflow.

This keeps your meaning, but removes duplication and improves flow.

No pierdas ninguna oportunidad de reclamación

Nuestra cobertura integral garantiza que se detecte cualquier posible problema, ya sea que nuestro sistema lo identifique de forma proactiva, que su equipo lo comunique o que un cliente lo señale.