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They offer one-swipe tracking
Continuous Delivery Visibility for Your Customers
- Add Once
- Auto Updates
- Branded
Optimise the mobile experience for
e-commerce delivery
Simple and Immediate Activation
Enable push notifications with a single click, from your post-purchase emails or tracking page, without technical intervention.
Frictionless Tracking
Offer a smooth iOS experience, with tracking information such as the status of the package, tracking number, or estimated date of withdrawal visible instantly.
Full Visibility
Let your customers know when a package is being delivered, or specify how long a package stays at the collection point, thanks to dynamic statuses.
Multi-Channel Experience
Reach your customers across all their preferred channels (Wallet, SMS, WhatsApp, and email).
Fast deployment & seamless operation
Activation in 1 click from your emails or your package tracking page
'Pass' integrated natively into the Apple environment without friction for the user
Channel optimising for iOS, guaranteeing a premium experience
Automatic Apple Wallet updates as delivery status changes
Optimise the experience with a mobile-first, responsive design
Key information displayed in Apple Wallet
Returns System for Domestic and International Returns
Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service.
£2B
Value of the returns last year
500K+
Drop-off locations
1500+
Carrier services
170+
Countries
Reduce support tickets
Keep your Customers Informed
Inform your customers at the right time, with delivery updates that are visible instantly without action on their part
Cut Back on Support Tickets
Reduce delivery tickets by avoiding repeated email searches or information requests
Offer an Additional Channel
Complement your existing communication channels by adding a mobile, discreet, and accessible point of contact
FAQ’s
Need a quick answer. Read our FAQ’s and find out more.
Are notifications sent automatically?
Yes. Once the pass is added from a post-purchase email or the delivery tracking page, push notifications are sent automatically according to the statuses (e.g. package being delivered, package delivered, and ready for collection). This allows for proactive communication without overloading your customer support software.
Does Apple Wallet Order Tracking replace email delivery notifications?
No, quite the opposite. It completes it! Post-purchase emails maintain their central role in guiding the customer. The Apple Wallet pass, in turn, becomes a quick access point for tracking, which reduces support tickets.
Can the content of the notification be customised?
Yes. You can customise the logo, colours, and some dynamic fields (status, estimated date, and link to the order). All while respecting Apple guidelines to ensure premium UX and consistent integration with your brand.
What devices is Apple Wallet Order Tracking available on?
Apple Wallet is available on all Apple devices: iPhone, iPad, Apple Watch, and Mac. Your customers can thus track their package being delivered at any time, even offline, directly from the locked screen. This is a key advantage for the seamless e-commerce delivery experience.
