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CRM Support Add-On

Resolve Delivery Issues Without Leaving Your CRM

Available as a Chrome extension, ZigZag surfaces delivery, tracking and returns information directly inside your CRM, helping agents resolve enquiries faster without switching between systems.

See how it works

They are accelerating their support with ZigZag

From ticket to resolution without changing the screen

Without ZigZag

  • Search multiple systems for delivery information
  • Switch between CRM, carrier portals, and emails
  • Manually piece together the complete delivery journey
  • Spend valuable time searching for customer answers

With ZigZag

  • Open a ticket in your support tool
  • Automatic email detection without changing the screen
  • Automatic display of the last 6 orders, real-time delivery events, and all notifications already sent

Offer Faster, More Reliable, More Reassuring Answers

  • Accuracy
  • Support
  • Results
Faster and More Accurate Answers

All tracking information is displayed as soon as the ticket is opened.

Reassured Customers,
Relieved Support

Less stress, less waiting, and more satisfaction.

Concrete Results

Deal with customer enquiries faster than ever whilst cutting “where is my package” tickets in half.

Increase Fluidity and Productivity

Fewer Manual Tasks, More Impact

The extension eliminates repetitive searches and the need to 'copy and paste'.

Autonomous Agents

All the information is accessible from the interface that your agents control: your CRM.

Reduced Mental Load

Your Support Team is more productive, less fatigued, and more accurate.

“Our support agents find follow-up information from our customers much more easily, allowing them to resolve cases more quickly.”

RF
Roddy Ferrer
Customer Service Manager
View case study

Your teams, your tools, boosted by ZigZag

The Google Chrome ZigZag extension works where your teams already work:

Mirakl

Connect Mirakl with ZigZag to unify tracking updates across sellers, carriers and marketplace orders, giving customers one consistent post-purchase experience from dispatch to delivery.

All

Tracking

Salesforce Commerce Cloud

Connect Salesforce Commerce Cloud with ZigZag to bring real-time delivery tracking into connected customer profiles, supporting personalised communications and consistent post-purchase engagement across commerce, marketing and service.

All

Tracking

Adobe Commerce

Connect Adobe Commerce with ZigZag to extend personalised, omnichannel experiences beyond checkout. Use real-time tracking updates to keep customers engaged, promote relevant products and create a consistent journey across every post-purchase touchpoint.

All

Tracking

PrestaShop

Connect PrestaShop with ZigZag to take ownership of carrier updates, deliver branded tracking communications and turn post-purchase engagement into cross-sell opportunities that support repeat purchase.

All

Tracking

Customer.io

Connect Customer.io with ZigZag to turn delivery tracking events into personalised email, SMS, push and in-app journeys that strengthen engagement throughout the post-purchase experience.

All

Tracking

Mailchimp

Connect Mailchimp with ZigZag to turn delivery tracking events into timely email and SMS campaigns that keep customers engaged and support loyalty beyond purchase.

All

Tracking

Easiware

Connect Easiware with ZigZag to bring delivery tracking into every customer service channel, giving teams one consistent view across email, phone, chat and social conversations.

All

Tracking

Nosto

Connect Nosto with ZigZag to personalise delivery tracking experiences with relevant content and product recommendations that support engagement, loyalty and repeat purchase.

All

Tracking

Yotpo

Yotpo is an ecommerce marketing platform that brings reviews, loyalty, SMS and user-generated content into one place. Integrated with ZigZag, it helps retailers turn post-purchase moments into opportunities to build trust, strengthen loyalty and bring customers back.

All

Tracking

Shippingbo

Turn real-time logistics updates into proactive customer communications, clearer tracking and earlier visibility of delivery incidents.

All

Tracking

Zendesk

Connect Zendesk with ZigZag to resolve issues faster, reduce manual checks and deliver a smoother post-purchase experience.

All

Returns

All

Tracking

WhatsApp Returns

Enable customers to complete the returns journey directly within WhatsApp while ZigZag remains the system of record for orders, returns, carrier services, labels, tracking, and payment sessions.

All

Tracking

Shopify

Transform your returns process with a native Shopify integration. Automatically pull order details and push return statuses to your dashboard for a complete, two-way sync. Manage everything from a single source of truth and gain the deep insights needed to optimise your store.

All

Returns

All

Tracking

Magento

Streamline your returns process with ZigZag’s smarter returns management for Magento. Automate return label generation, track return reasons, and process refunds faster - all within your Magento store. Enhance customer satisfaction with self-service returns while gaining clear insights into return trends to optimise your operations.

All

Returns

WooCommerce

Connect WooCommerce with ZigZag to bring tracking and returns into your existing ecommerce setup, with greater control over customer communications and post-purchase workflows.

All

Returns

All

Tracking

Linnworks

Coming soon: Seamless inventory and returns management across hundreds of marketplaces, with automated ZigZag refunds and secure Linnworks RMA creation.

All

Returns

Gorgias

Connect Gorgias with ZigZag to give support teams clearer visibility across delivery and returns, so they respond with the right context and keep every customer journey moving.

All

Returns

All

Tracking

Peoplevox

Descartes Peoplevox is the WMS built for ecommerce, designed to meet the demands of scaling a D2C operation. Now enhanced with Smarter Returns by ZigZag, offering full visibility into return reasons and tracking numbers to streamline Return Authorization.

All

Returns

Klaviyo

Connect Klaviyo with ZigZag to turn delivery and returns data into timely, personalised customer communications.

All

Returns

All

Tracking

Brightpearl

Coming soon: Centralise listings, orders, inventory, and shipping in Brightpearl, with ZigZag automating returns, RMAs, workflows, and data sync.

All

Returns

BigCommerce

Connect BigCommerce with ZigZag to bring tracking and returns into one connected journey, from dispatch and delivery through to exchanges and refunds.

All

Returns

All

Tracking

Explore Integrations

An Instantaneous Answer.
An Optimised Support.
A Happy Customer.

The ZigZag Chrome extension detects the customer's email and automatically displays tracking, carrier events, and delivery address, without leaving your support tool. No need to look for information elsewhere: you respond more quickly, with less effort.

  • Time
  • Support
  • Simple
Time Gained

2 min

gained per ticket

Support Time

-80%

time spent on support tickets

Simple Soloution

1 click

to download the Chrome extension

FAQ’s

Need a quick answer. Read our FAQ’s and find out more.

Do my agents need to be trained to use it?

No, the extension is simple and ready to use. It can be installed in 2 clicks and is integrated into the daily life of your teams without the need for training. Your agents access package information without leaving their CRM, in complete autonomy.

Does the ZigZag Chrome extension work with all support tools?

The Chrome extension is compatible with all tools accessible via a browser: Zendesk, Gorgias, Easiware, Salesforce, Freshdesk, etc. You just need to use Google Chrome to take advantage of it. No technical integration is required.

What information is shown in the extension?

All the essential data to process a WISMO ticket: delivery status, carrier events, notifications sent, delivery address, order number, and tracking. The extension automatically detects the customer's email in the ticket to show this information.

What happens if the customer's email doesn't appear in the ticket?

Your agents can search the extension manually, by simply entering the customer's email or an order number. They then have access to the same tracking information in a few seconds.

Get started with ZigzAG

Join the world’s most connected post-purchase and returns network.

Book a demo
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