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Retain Revenue
Easy exchanges and store credit to retain sales and spend
Control Costs
Optimise and make smarter use of your carrier network
More Choice
Flexible, convenient returns for customers anywhere
Six stages.
One connected return journey.
From customer selections to retailer-defined outcomes, every return follows a connected path
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Returns System for Domestic and International Returns
Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service.
£2B
Value of the returns last year
500K+
Drop-off locations
1500+
Carrier services
170+
Countries
The ZigZag Returns Platform
One Platform for a Smarter Returns Journey
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More Than a Returns Portal
Technology, Logistics, and Returns Expertise - Connected
ZigZag connects return choices, carriers, warehouse operations, integrations, and reporting in one ecosystem, with access to 3,000+ domestic and global routes.
Our experts support implementation and ongoing optimisation, giving you greater control and visibility across your returns network.
Returns Working Better
For Your Customer
and for Your Business
Choose the return options that fit your business, from exchanges and store credit to home collection, lockers, and in-store returns.
Customers get a simple, branded journey while you stay in control of the rules, costs, and revenue behind it.
FAQ’s
Need a quick answer. Read our FAQ’s and find out more.
How does ZigZag pricing work?
ZigZag operates on a SaaS-based model. Pricing typically includes implementation, a monthly subscription and a transaction fee based on your annual return volumes and the solution you need.
Talk to our team and we’ll build a model around your business.
What does the implementation process look like & how involved is your team?
As much or as little as you need.
Our Project, Technology and Integrations teams can manage the implementation with you, or your developers can connect directly using our APIs. The approach depends on your existing systems, how you want the portal to work and the experience you want to give your customers.
We’ll agree on the right approach with you during onboarding.
Can ZigZag work with our existing carriers and systems?
Yes. ZigZag is designed to fit into your existing ecommerce and logistics environment.
You can continue using existing carrier relationships where they work for you, add services through ZigZag’s carrier network and integrate the platform with the systems supporting your returns operation.
Do you continue to support us after go-live?
Absolutely.
ZigZag’s customer and technical support is managed by our own teams. You’ll also have a dedicated Account Director who works with you after launch to monitor your returns and identify opportunities to improve performance — from paid returns and live exchanges to store credit and other platform capabilities.
