.svg)
.svg)
.svg){kind=icon}
.svg){kind=icon}
.svg){kind=icon}
%20(1).svg){kind=icon}
.svg){kind=icon}
.svg)
They refused to rely on standard carrier emails
A Personalised Notification. An Informed Customer. A Controlled Experience.
With an open rate of 62%, delivery emails are the ideal lever to engage and inform your customers, build loyalty, reduce dependency on your customer support teams and even to cross-sell.
- Inform
- Support
- Convert
62%
Open 62% and Click Through 33%
-67%
support tickets
+3%
repeat orders via ZigZag
(based on +5M packages shipped in 2025)
Take control of your
post-purchase emails
Convert Delivery Engagement Into Sales
Create custom templates and harmonise every touchpoint with your visual identity to turn transactional emails into conversion opportunities.
.webp)
.webp)
Your Brand, Every Step of the Journey
Easily add your assets — logos, fonts, colours, buttons, and conditional blocks — to ensure a consistent, memorable brand experience from the first click.
Personalise Your Notifications
Personalise every element of your notifications : add images, buttons, text, change fonts, reorder blocks, and adapt the display according to your conditions.
.webp)
.svg)
All the Key Information, Directly in Each Notification
ZigZag automatically highlights key information within each notification, to improve clarity, reduce customer anxiety, and help optimise support efficiency.
- Pick-up code
- Deadline
- Signature
Ready-to-use notifications
Save time, from the first configuration: deploy your post-purchase emails in a few clicks with our ready-to-use templates (shipping, incident, and delivery).
.svg){kind=icon}
Launch delivery notifications in minutes with our ready-to-use templates (shipping, incident, and delivery).
.svg){kind=icon}
Seamless multilingual management that updates your content automatically and accurately for each market.
Turn your emails into a new
engagement channel
.webp)
Follow Up Purchases After Receipt
Showcase product recommendations, loyalty programs, or personalised offers to encourage a new purchase
.webp)
Strengthen the Brand Experience
Build a coherent experience with visuals, aligned messaging, and useful content that matches your brand universe.
.webp)
Increase Customer Engagement
Encourage your customers to leave reviews, refer friends, and follow you on social media.
FAQ’s
Need a quick answer. Read our FAQ’s and find out more.
Who sends the e-commerce delivery email, ZigZag or the carrier?
The transactional email is sent by ZigZag, on behalf of your brand. This allows you to regain full control over the post-purchase experience, without relying on generic or missing carrier communications. This approach significantly improves the e-commerce delivery for your customers.
Can e-commerce delivery emails include marketing?
Absolutely. In addition to follow-up information, you can integrate marketing blocks to boost your email engagement and conversion rates.
Can we customise the templates?
Yes, entirely. You can customise each element: logos, fonts, images, buttons, and conditional blocks...up to the layout – all in Notion. Three ready-to-use templates are available (standard, incident, and e-commerce delivery) and you have the ability to build and customise your own ones.
Can carrier notifications be deactivated?
Yes. By centralising your post-purchase communications via ZigZag, you deactivate carrier emails, ensuring a consistent, personalised experience that is conducive to re-purchasing. It also limits support tickets linked to a lack of delivery information.
