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They transformed delivery into a loyalty driver
Build Trust after Delivery
By sending a personalised questionnaire right after delivery, ZigZag helps you catch dissatisfaction early, automate the rights actions and keep customer coming back.
- Reviews
- Reputation
- Trustpilot
99%
of consumers read online reviews
before making a purchase
64%
of customers leave a negative review
when there is a delivery issue
+2.5
stars on average on Truspilot
in 6 months with Feedback
Address dissatisfaction before it
goes public
Automatically Trigger
Post-Delivery Surveys
A post-delivery questionnaire captures the first signs of dissatisfaction without manual intervention.
Identify Issues Early
Spot unhappy customers immediately, before they leave a review or contact support.
Respond While it’s Fresh
Send timely, tailored responses to defuse frustration and protect your brand image.
Turn feedback into drivers of
continuous improvement
Analyse root causes
Visualise sources of dissatisfaction by carrier, issue type, or geographic area
Identify emerging trends
Spot recurring issues to fine-tune your products, services, or logistics partners
Personalise your responses
Tailor each customer response based on their recent experience and satisfaction level
Strengthen your e-reputation with
intelligent routing
Maximise the impact of every customer interaction by automatically adapting the journey based on satisfaction level.
Boost Your Reviews
Inform your customers at the right time, with delivery updates that are visible instantly without action on their part
Limit Negative Reviews
Reduce delivery tickets by avoiding repeated email searches or information requests
Generate Traffic
Complement your existing communication channels by adding a mobile, discreet, and accessible point of contact
FAQ’s
Need a quick answer. Read our FAQ’s and find out more.
Is the survey customisable?
Yes. The Feedback questionnaire is fully customisable: you can integrate your logo, choose a background image, write your own questions and modify the message displayed once the questionnaire is completed. It is also possible to adapt the experience according to the rating given by the customer (e.g. specific redirection according to the number of stars).
Can I connect Feedback to Zendesk, Gorgias, or Klaviyo?
Yes. Feedback integrates with the main tools on the market such as Zendesk, Gorgias, and Klaviyo. This makes it possible to automate the processing of returns, to trigger targeted marketing scenarios, or to create support tickets if necessary.
Can I only be redirected to Trustpilot if I am satisfied?
Yes. You can set up Feedback to refer only satisfied customers (for example those who gave 4 or 5 stars) to Trustpilot, in order to improve your overall rating on review platforms.
Is Feedback compatible with CMS?
Yes. Feedback is compatible with the majority of e-commerce CMS such as Shopify, PrestaShop, Magento, WooCommerce or Salesforce Commerce Cloud. Integration is easy via a module or an API.
What review site can I redirect to?
It is possible to redirect to other platforms such as Trustpilot, Verified Reviews, Google Reviews, Yelp, or any personalised page, according to your preferences.
