DHL eCommerce UK expands partnership with ZigZag to offer international returns

DHL eCommerce UK has announced that it is expanding its partnership with ZigZag, the returns management specialist, to offer an international returns solution for shoppers.

The expanded partnership will simplify international returns for consumers while helping retailers recoup vital costs from export duties paid on returned goods. The solution comes as an increasing number of consumers turn to social shopping. According to DHL’s Global Online Shopper Trends Report 2024, half of consumers across the globe are now shopping on social media platforms. This shift has seen a boost in international e-commerce and subsequent returns, which remains a challenge for retailers.

The consumer experience will remain seamless, with consumers able to register returns through a simple and intuitive online portal that understands their location and identifies convenient local drop-off points. DHL’s fast and reliable returns service will ensure that goods are returned quickly, further benefiting retailers.

Stuart Hill, CEO, DHL eCommerce UK says, “International e-commerce continues to grow at a rapid pace but the retail industry remains under pressure. As more retailers look to capitalise on the opportunity for sales overseas, the lost value of returns on international baskets is having a direct impact on profitability, particularly when it comes to high-value items.

“Through our partnership with ZigZag, we can help them seize the opportunity for international growth. All while ensuring a seamless and convenient customer experience for valued customers.”

ZigZag operates a global network of over 1,000 retailers, including Selfridges, Zara, Boden, and Frasers Group.

Matthew Jacques, Global Partnerships Director, ZigZag says, “It is vital for retailers all over the world to be looking at ways to save money, now more than ever. Our partnership with DHL provides the perfect opportunity for retailers to reduce the cost of their domestic and international carriage.

“We are thrilled to be working so closely with DHL to solve this complex issue and allow retailers to make a cost saving during a challenging international retail landscape.”

DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With approximately 400,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of DHL Group. The Group generated revenues of approximately 84.2 billion euros in 2024. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.

‍

About ZigZag

ZigZag is a software solution to help eCommerce retailers manage returns domestically and globally. The ZigZag platform connects major retailers to a global network of over 200 warehouses and 1,500+ carrier services in over 170+ countries. ZigZag's clients include Selfridges, Frasers Group, Boden, New Look, Puma, The Hut Group, and many more.

ZigZag delivers best-in-class technology and service to transform the post-purchase and returns experience globally. ZigZag’s mission is to reduce cost and waste, increase customer loyalty, and enable our clients to be more profitable and sustainable.  

ZigZag has continually been awarded for its innovation and data winning 30 awards since its conception in 2015, including Tech Innovator of the Year at the prestigious Drapers Awards 2023 and three more awards across 2024.

Learn more about ZigZag at https://www.zigzag.global/

‍

Book a demo now with ZigZag

If you want to discuss how you can go live with the best international carriers in the world for your returns, fill in the form an a returns and logistics expert will be in touch with you shortly.