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zIGZag vs Loop

ZigZag is selected by medium, large, and enterprise fashion retailers because of its fast implementation and reliable support of business operations after going live.

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Coverage
Return centers in 170+ countries
Primarily U.S.-focused
Return centers in 170+ countries
Primarily U.S.-focused
Returns Automation
Fully automated
Fully automated (Shopify only)
Fully automated
Fully automated (Shopify only)
Platform costs
Competitively priced
Expensive
Competitively priced
Expensive
Integrations
Connects to all platforms (Shopify, BigCommerce, Magento and more)
Limited to Shopify-centric ecosystem
Connects to all platforms (Shopify, BigCommerce, Magento and more)
Limited to Shopify-centric ecosystem
AI-Driven Insights
Actionable analytics to reduce returns
Analytic reporting
Actionable analytics to reduce returns
Analytic reporting
Multi-Channel
Online, in-store, marketplace returns and digital receipts
Online and in-store only
Online, in-store, marketplace returns and digital receipts
Online and in-store only
Sustainability
Recommerce & repackaging options
Basic sustainability features
Recommerce & repackaging options
Basic sustainability features
Account Support
Over 100 employees providing UK based support
Under 10 employees in the UK
Over 100 employees providing UK based support
Under 10 employees in the UK
Carrier services
Fully managed carrier service
Unsupported
Fully managed carrier service
Unsupported

Success Stories

How ZigZag delivers success for our clients

Boden
Return to Store

"We switched to ZigZag as our returns provider because not only were we looking to make savings across our supply chain but the primary reason was to improve our customer's returns journey using technical and data driven excellence."​

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ECCO
Live Exchanges

“With ZigZag’s returns solution, it’s really a different world. It is better for our customers, and better for us internally to manage...We would absolutely recommend ZigZag to any retailer that came asking.

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Sportsshoes.com
Paid Returns

"Overall working with ZigZag has been excellent! We are very happy with the experience we’ve had in every aspect.



We have 100% upgraded since switching to ZigZag."

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The ZigZag Returns Portal

ZigZag offers features and customisations to both reduce your returns and their cost compared to Loop.

Explore the paid returns options, live exchanges, refund to store credit and the power of data insights in the ZigZag's Reporting Hub.

Unlike loop, ZigZag Client Support is UK-based

Dedicated UK based
client service team
1,000 years of combined team experience in returns
A team ready to identify cost-saving carriers and returns features

We are returns

Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service.

£2B

Value of the returns last year

500K+

DropOff locations

3,000

Carrier lanes

170+

Countries

Get started
with ZigzAG

Book a demo about the market leading returns portal

Book a demo
STEP 1.

Book a chat with our expert Jason

STEP 2.

See for yourself the power of our portal

STEP 3.

Partner together to create a tailored solution