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POST-PURCHASE SOLUTIONS THAT REASSURE CUSTOMERS AT EVERY STEP
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RETURNS INNOVATIONS THAT WILL SAVE THE SALE AND RECOUP REVENUE
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Zigzagging
to Growth
Truly Global
We've got you covered all around the world. No customer is left behind. With over 3,000 carrier lanes spanning across 170+ countries, your customers will have a hassle-free experience returning your goods. Oh, and you can leave the customs worries to us too, we’ll manage it all seamlessly.
Happy Customers
Customers want flexibility. They want convenient carrier options. They want fast refunds. They want to be updated.Free returns, for many businesses, are unsustainable. But if you are going to ask your customers to cover some of the cost, you need to be able to offer them more…a seamless post-purchase and returns experience.
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Increase Profits
Returns can really eat into your profits, but with ZigZag, you can finally bite back. Turn your post-purchase experience into a profit driver with personalised tracking pages that promote products and drive website traffic. Recoup the cost of returns by charging for them. Maximise your revenue and minimise your costs with ZigZag.
SMARTEr INSIGHTS
Unlock smarter decisions by analysing your carrier and returns reasons data with ZigZag’s powerful post-purchase reporting.
But it’s not just our platform that helps — our people do too. We survey thousands of shoppers each year, analyse data from hundreds of leading retailers, and host events for professionals shaping post-purchase and returns.
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"We have saved hundreds of thousands of pounds already by moving from our old returns provider’s rates to ZigZag’s more competitive fees.” - Boden
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80% of UK shoppers would boycott a retailer after a poor returns experience.
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71% of consumers would prefer paying a flat fee for returns rather than see overall prices increase.
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We pioneered digital returns 11 years ago and we continue to push the boundaries smarter post-purachse.
Returns System for Domestic and International Returns
Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service.
£2B
Value of the returns last year
500K+
Drop-off locations
1500+
Carrier services
170+
Countries
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